The Westin Kuala Lumpur Review: Chasing Comfort Over Newness
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Sometimes, we do not change hotels for the view, the price, or even the photos.
Sometimes, we move hotels to chase a feeling.
For us, that feeling was sinking into one of the most comfortable beds I have ever slept on.
That feeling led us straight to The Westin Kuala Lumpur.
A Legacy Built on Comfort
Westin is not a new name in hospitality. The brand dates back to 1930, born in Seattle, and has built its reputation around wellness, calm, and rest. But above everything else, Westin is famous for one thing: the Heavenly Bed.
So when we found availability in Kuala Lumpur, the decision was easy. We packed up and moved hotels purely for comfort.
Our Stay at The Westin Kuala Lumpur
We checked into Room 2718 on the 27th floor, greeted by city views, quiet surroundings, and that unmistakable Westin calm the moment you walk in.
The bed lived up to its reputation. Deep, plush, supportive, and genuinely hard to leave in the morning. If sleep quality is high on your priority list, this alone may be reason enough to book a stay here.
An Honest Look at the Room
Now for the honest part.
The room itself has seen better days. It feels a little tired and dated, and it is clearly due for a complete refresh. The amenities are very minimal, and if you are expecting modern design or newly renovated interiors, this may stand out immediately.
That said, everything was clean, functional, and quiet, which still matters.
Service and Location Still Deliver
Here is where The Westin Kuala Lumpur continues to shine.
The service is still proper five-star. The staff are warm, professional, and genuinely welcoming. From check-in to daily interactions, the hospitality feels polished and consistent.
The location is also unbeatable. Sitting right in the heart of Kuala Lumpur, it is perfect if you want easy access to shopping, dining, and the city’s main attractions without needing long commutes.
Price and Value
We paid 249 Singapore dollars, which is around 765 Malaysian ringgit.
For that price, comfort and service still hit the mark. You may not get the newest room in the city, but you do get excellent sleep, strong service, and a prime location.
Final Thoughts
The Westin Kuala Lumpur is a hotel that prioritises comfort over trendiness.
It may not be the most modern property in the city, but it delivers where it matters most: sleep, service, and location.
So the real question is this.
Would you choose comfort and location over a brand-new room, or is a full revamp a deal-breaker for you?
Google Reviews:
What made the experience more unpleasant was that they knew this stay was for an anniversary occasion.
My previous experience at a 3-star Marriott in KL easily beat this stay at Westin KL - their mastery in customer care and choices of words when communicating were more superior than the Westin KL team's.
It's a shame, I loved my stay at The Westin Desaru as well, the experience was excellent. Later found out that Westin KL is owned by Fraser's Hospitality Trust...that probably explains.
What really sets this hotel apart is the exceptional staff and outstanding service. For my birthday, my husband had a very special request, and the team fulfilled it effortlessly and with such warmth. Every stay, I’m treated like family and genuinely cared for.
The Westin is, without a doubt, my top choice in KL, and I recommend it wholeheartedly to everyone, friends, family, and anyone looking for an unforgettable stay.
The apartment was huge, beautifully designed, and had everything we could possibly need — a full-size refrigerator, tea kettle, microwave oven, and even a Nespresso machine! The bed was super comfortable, and the bathroom was spacious with a separate shower cubicle.
The breakfast buffet at The Living Room was lavish and had a fantastic variety. I especially loved that I got to try so many local Malaysian dishes from my foodie list — Mee Goreng, Appam Balik, and Char Kway Teow were all delicious! The evening cocktails at the Club Lounge were equally wonderful — a great selection of drinks with a lovely dinner spread, making it truly value for money. Between breakfast and the lounge evenings, our meals were completely sorted throughout our stay.
The location couldn’t be better — right in the heart of Bukit Bintang, surrounded by great energy, beautiful lights, and amazing shopping. Pavilion Mall is right across the street and Lot 10 is just a short walk away. I absolutely enjoyed my evening strolls soaking in the city’s vibe.
A big thank you to the team for their warm hospitality and excellent service. Special thanks to Miss Nina at the Front Desk for the lovely upgrade, Mr. Rafique for keeping our room spotless, and Mr. R. Vasu for always greeting us with his infectious smile every time we returned to the hotel.
We truly loved our stay here and I wholeheartedly recommend The Westin Kuala Lumpur to anyone visiting the city. I’m definitely staying here again when I come back to KL!
FAQ:
Where is The Westin Kuala Lumpur located
Is The Westin KL connected to Pavilion Mall
The hotel is directly connected to Pavilion Kuala Lumpur via an internal walkway, giving guests easy access to shops, cafes, and restaurants without needing transport.
What type of guests is The Westin Kuala Lumpur best for
The Westin KL is ideal for business travellers, shoppers, couples, and families who want a comfortable, upscale stay in the heart of Kuala Lumpur.
Does The Westin Kuala Lumpur have a swimming pool
Yes. The hotel features an outdoor swimming pool located on the upper floors with city views.
Is breakfast included at The Westin Kuala Lumpur
Breakfast depends on the room rate booked. Many rates include breakfast, and it is also included for guests staying in Club or executive level rooms.
Does The Westin Kuala Lumpur have a gym
Yes. The hotel has a well equipped fitness centre, known as the WestinWORKOUT Fitness Studio, available to hotel guests.
Are the rooms at The Westin Kuala Lumpur spacious
Yes. Rooms at The Westin KL are generally considered spacious and comfortable, especially compared to many other city centre hotels.
Is The Westin Kuala Lumpur suitable for families
Yes. The hotel is family friendly, with large rooms, central location, and easy access to shopping malls and attractions.
How far is The Westin Kuala Lumpur from KLCC
KLCC and the Petronas Twin Towers are about a 10 to 15 minute drive depending on traffic, or a short walk and train ride from Bukit Bintang.
Is The Westin Kuala Lumpur halal friendly
The hotel offers halal friendly food options, but not all restaurants are halal certified. It is best to check directly with staff when dining.
Does The Westin Kuala Lumpur offer airport transfers
Airport transfers are available upon request, either through the hotel or via taxi and ride hailing services.
Is The Westin Kuala Lumpur worth staying at
If you want comfort, convenience, and a prime Bukit Bintang location with direct mall access, The Westin Kuala Lumpur is a strong choice.
